If you have any other questions other than the ones below, please feel free to contact us further.
How do I arrange a visit? Either give us a call on 07512 201850 or visit our Contact Us page and write us a message; we will then get back in contact with you about arranging a date for you to come and see our setting.
Are you OFSTED registered? Yes we are registered with OFSTED and our EY number is EY558624. We are approved by OFSTED and were judged to be a 'GOOD' Setting.
Does the setting have a full set of policies and procedures? Yes we have a full set of policies and procedures, which can be seen when you come and have a tour around our setting.
What hours are you open? We are open Monday- Friday from 7.30am-6pm; 50 weeks a year (closed for 2 weeks at Christmas). We are closed for all UK bank holidays too and polling days.
Do you accept Government 2/3 year old funding? Yes we do accept funding, for both 2 year olds and 3-4 year olds too.
Do you accept childcare vouchers? Yes we do accept childcare vouchers.
What will happen once I have signed my child up to start with HFHC? We will invite you in to complete the necessary registration paperwork. We would book in some settling sessions for your child (as many as the child may need to settle, this may vary from 2 sessions to 4 sessions). The first settling session will be called a 'Stay and Play'; this will consist of you staying with your child in the room and talking to the Room Leader of your child's room, where you will fill out an 'All About Me' form for your child to help us get to know your child. We will explain anything you may have to bring in for your child before they start, e.g. slippers, nappies, wipes etc.
How do I know my child is safe with you? All our members of staff are friends or family members, so everyone knows everyone! This enables us to keep the 'Home From Home' feel about the setting. All staff undergo a thorough DBS (Barred Service) check, carried out by the police, to ensure that they have a clear record to work with children.
What happens if I'm late picking up my child? We ask that if you are running late, that you inform us of this as soon as you know. If you don't inform us that you will be late, then we would add a late collection fee to your bill.
What will my child be given to eat and drink? We would provide an AM and a PM snack, and drinks all day free of charge to every child. We have kitchen facilities which enables us to provide lunch/dinner for your child (small fee applies), alternatively you can provide a packed lunch/ dinner for your child.
What if my child has a dietary requirement, can you cater for them? We have both staff and children who have dietary requirements, so are fully aware about cross-contamination and how serious allergies can be. We can cater for them as we prepare our food from scratch. We are more than happy to provide free from food for your child (small fee applies). We are a NO NUT setting too.
How will I know what my child has done throughout the day? In our Kittens room (Babies), we have Daily Diaries which contain information such as nappies, sleep, milk etc. These get sent home every evening for the parents to read. In our Cubs room (18 months-3yrs), we have a WhatsApp group created with all parents, we will post each day what the children have been doing and what fun they have had! In our Little Lions room (3-4 yrs), we have a board at the front of the room which explains the different activities they have been doing and also what their Number/ Letter of the Week is.
Will there be a particular member of staff who is responsible for my child's development records? Each child is allocated a Key Worker, who will complete all your child's observations, next steps and planning.
How can I access my child's development records? We have an online system called Baby's Days. All records will be online; as a parent/carer you will be given a login code for you to access your child's records. You can then add observations yourself to your child's account.
What does your setting offer for children with Special Educational Needs? We have all ramped entrances to the building, we have disabled toliets, we can offer a wide range of activities for all ages and abilities. See our Local Offer here.